The best performing professionals with rich experience. They are skilled and believe in team work, ready to work long hours as sacrificed surgeons whenever called upon. This ensures that the patients do not go without treatment, especially the emergency cases that require immediate attention. They have also been quite useful in Triaging patients in the surgical department awakening and cheering them after long hours of surgeries.

• Virtual Ordering Facility:
  Every patient on admitting will be provided an ID card with a unique number linking to their biological data and capturing their medical history, it will also link to their ordering systems. Every suspected mobile ordering system installation will therefore necessitate a new application to be made for system approval enabling hospitals to better manage their changing environment. Including their fastest and most popular menu items ordering system tablets. ‘Smoothies’ specially designed for senior practitioners will be fixed ordering system devices in the vicinity of their work places.
  
  
• Service Improvements:
  Through patient satisfaction studies that collect information through structured questionnaires and focus group discussions, many ways of improving service delivery to patients have been implemented over the years. These have included developing clear and easy to understand patient information and record keeping systems, changing physical spaces and provision of various amenities among others. More importantly, since patients perceive value differently, staff have undergone training on how to treat different patients based on their perception of value.

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  • Customer and Employee Satisfaction:
    Dyson recognizes that increased customer satisfaction results in employee satisfaction, reduced costs, and increased revenues. Dyson has developed and implemented customer satisfaction programs at all levels. Everything rather than ‘an individual employee’s’ contribution such as teamwork, continuous improvements and evolution strategies among others are some of the practices that have been developed and nurtured among the employees of Dyson.
    
    
  • Outpatient Program:
    In addition to the established services, the need for patients to seek further results and tailor made services that are not intentional to the inpatient programs has been observed. The necessity of offering these service enhancement practices has propelled the management of the facility to provide this service. They understand that clues that may lead to additional investigations might arise after giving the patients a particular treatment and therefore have established a supplementary program.
    
    
  • Technology Support:
    Our motivation encourages us to improve our healthcare provision processes through the integration of current mobile technologies in the delivery of our services. To achieve this, we have started quite a number of technology related changes within the hospital. Many hospitals lack structures that provide patient related information to their clients at the point of service. Finding out more on what patients think of the hospital upon admitting would enable qualitative changes in patient care and appreciation of the services rendered to the hospital.
    
    

Your Health, Our Priority

—-Braham Jyoti Hospitals Management